We’re here to help.
Whether you’re a customer trying to book a job, a fundi getting verified, or a beta tester sharing feedback, you can reach the FASTA team directly.
Send us a message at [email protected]. Support is run by the FASTA team; we reply by email.
What support covers
- Account access. Sign-in problems, recovering access, profile and account details.
- Bookings. Questions about an active or past job, fundi assignment, status, completion, ratings.
- App issues. Crashes, errors, slow loads, missing screens, bugs and other in-app problems.
- Safety concerns. Anything to do with on-site safety, threatening behaviour, or feeling unsafe during a job.
- Partner / fundi questions. Document verification, retake guidance, approval state, document expiry.
- Beta tester feedback. What worked, what didn’t, what we should fix before launch.
What to include when you contact us
- Your full name and the email or phone number on your FASTA account.
- The booking or job ID if your question is about a specific job.
- A clear description of the problem and what you expected to happen instead.
- The screen where the issue happened (a screenshot really helps).
- The device you’re using (e.g. iPhone 15 on iOS 18.5) and the FASTA app build number, if you have it.
How we respond
Support is by email only; there is no phone line. We read every message and reply by email. Harjeev Jandu is responsible for monitoring support and privacy requests; Manraj Flora is the backup. We have not yet published response-time or opening-hours commitments. If your message is about safety, say so in the subject line so it stands out.
Safety, disputes and escalation
- If you are in immediate danger, call local emergency services first. Email FASTA support afterwards so we can investigate the booking and the fundi involved.
- For disputes about completed work, email us with the booking ID and a description of what was and was not done. Do not approve the work in the app until the dispute is resolved.
- For partner concerns (no-show, late arrival, behaviour), email us with the booking ID and any photos or screenshots that help.
Beta tester feedback
If you’re part of the FASTA beta (TestFlight or Google Play internal testing), please tell us about anything that crashed, anything confusing, and anything you wish FASTA did differently. Specific examples are much more useful than “everything is fine” or “everything is broken”.
Privacy
For privacy-related questions or requests about your data (access, correction, deletion), see the privacy notice for the contact pathway. We handle privacy requests by email from the address on your account.